Program description & Acceptance of terms:

Whitaker Roofing Company LLC (“company”, “we”, “our”, or “us”) operates one or more text messaging, email, and call programs (collectively, the “Programs”) to communicate with customers and prospects regarding our services. These Programs may include, without limitation:

• Service-related alerts and reminders.
• Customer support and scheduling updates.
• Post-project follow-up communications, including satisfaction surveys, Net Promoter Score (NPS) collection, qualitative feedback about completed work, and invitations to leave public reviews on third-party platforms.
• Where permitted, limited informational or promotional messages related to our services.

By providing your contact information (including your mobile phone number and email address) and opting in to receive messages from us, or by using our Website or services, you agree to these Terms & Conditions and our Privacy Policy (together, the “Terms”). If you do not agree, please do not enroll in any Program or use the Website.

• Program / Brand Name(s): “Whitaker Roofing Company LLC Customer Communications”
• Program Description: One-time and recurring communications by SMS, MMS, phone, and
  email related to service scheduling and support, post-project surveys (including NPS),
  feedback collection, and invitations to leave public reviews, as well as other service-related and, where permitted, limited promotional messages.

When opted-in, you will receive text messages (SMS/MMS) to your mobile number. These kinds of messages may include [response to a quote, estimate, or service inquiry, real-time texts to ask and answer questions about our services and pricing, appointment scheduling and confirmations, feedback requests, project updates, follow up].

Program frequency & charges: You can expect to receive 5-10 messages per month from us. Message frequency may vary based on your interactions with us and which Programs you
join (for example, number of projects, survey requests, or inbound inquiries). Your wireless carrier may charge you for text messages according to your mobile plan. You are responsible for any such charges.

Opt out: You can opt out of this service at any time. Just text “STOP” to the phone number. After you text “STOP” to us, we will send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time or text “START,” and we will start sending SMS messages to you again.

Help: If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://wrcroofing.com/contact-us/.

Interruption & Carrier Disclosures: Carriers, such as AT&T, are not liable for delayed or undelivered messages. Availability of a Program and conditions. Performance of message delivery may be affected by your carrier’s coverage and network

Costs: Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, please contact your wireless provider.

Post-Project Survey and Review Requests:

After a project or service is completed, we may contact you by phone, SMS/MMS, or email to:

• Request that you complete a satisfaction survey.
• Collect a Net Promoter Score (NPS) or other rating regarding your experience.
• Gather qualitative feedback about the work that was performed.
• Ask you to leave a review on public platforms (such as online review or social media sites), at your discretion.

Your participation in surveys, feedback requests, or public reviews is voluntary. Declining to participate will not affect your ability to receive services from us.

Customer Support and Contact Information:
If you have questions about these Terms or any Program, or if you need help, please contact us:

• Phone: 678-217-5774
• Email: Gen@wrcroofing.com
• Mailing Address: 7575 Owl Creek Dr., Douglasville, GA 30134-1001

You may also reply HELP to any text message for assistance.

Privacy: For more information about how we collect, use, and share your information, including information collected through the Programs and the Website, please review our Privacy Policy page – privacy policy.

Website Terms & Conditions: For more information on our general website terms and conditions please review our general terms and conditions page – General Terms & Conditions.